DUBAI / Emirates Business
Dubai Silicon Oasis Authority (DSOA), the regulatory body for Dubai Silicon Oasis (DSO), announced the completion of more than 3,000 transactions worth approximately AED10 million in two months, from mid-March to mid-May this year, while working remotely.
In addition to the existing 395 smart services available online, through the customer service portal, DSOA launched seven new services for residents and business partners – visa quota renewal, as well as access card applications, renewal, and cancellation.
Badr Buhannad, Executive Vice President – Strategy, Business Services & Risk Management at DSOA, said: “The smart technology infrastructure at Dubai Silicon Oasis Authority that has been implemented over the years was key to completing more than 3,000 transactions remotely, through the 395 smart services available and the AI-powered bot, HADI. We activated these services end of 2019, in line with our comprehensive digitisation strategy.”
He added: “The exemptions and stimulus packages that we recently implemented, as well as the agility of our team to adapt to the new reality of working remotely and continue servicing customers in an orderly and timely manner, contributed to the completion of approximately AED10 million in transaction value.”
The list of 395 smart services available online to business partners comprises contracts, hiring, leasing, and maintenance, such as requests for employment contract renewals, residential lease contract renewals, requests for maintenance services, among others.
Speaking on the digitisation of services, Badr Buhannad said: “To date, we have achieved 95% digitization of services. In the past few weeks, we’ve also expanded the list of services available online to accommodate to the new requests of customers and simplify transactions for business partners and residents.”
In December 2019, DSOA launched HADI, an AI-powered conversational bot that can answer users’ questions and process transactions with respect to DSOA’s services. It uses an algorithm to analyze repeat questions and provide quick responses. In the past two months, since implementing remote working procedures, HADI received 3,549 queries from 755 users, resulting in 8,059 messages.