Apple Inc said a “very small percentage” of iPhone 12 and iPhone 12 Pro devices have an audio problem and pledged to repair the products for affected customers.
The phones in question, manufactured between October 2020 and April 2021, have a defect with a component on the receiver module, Apple said on its website. The repair will be free of charge, and the problem doesn’t affect the iPhone 12 mini and iPhone 12 Pro Max.
“If your iPhone 12 or iPhone 12 Pro does not emit sound from receiver when you make or receive calls, it may be eligible for service,” the Cupertino, California-based company said.
Apple is fixing the problem ahead of the release of new iPhones, which are expected to be announced in the coming weeks. The new models should retain the same basic design as the iPhone 12, but will have enhanced camera capabilities and other features, people familiar with the matter have said.
Meanwhile, Apple Inc is making its strongest push yet for employees to get vaccinated, urging all US workers to get shots as soon as possible now that the Food and Drug Administration has started formally approving the injections.
The iPhone maker launched a new internal web page, sent a memo to employees and is hosting internal talks as part of the campaign.
“Apple is asking everyone who has access to the vaccine and is able to get vaccinated to do so as soon as you can,” the company said in the memo, which was sent to staff. Sumbul Desai, Apple’s vice president of health efforts, and Kristina Raspe, vice president in charge of real estate, are also hosting talks to encourage employees to get the shots.
The company’s web page for employees discusses Covid-19’s delta variant and explains how a vaccine could help
prevent its spread.
The company also emphasized that the version made by Pfizer Inc. and BioNTech SE has received official approval from the FDA.
“This is an important step in the global fight against Covid-19,” the site says.
The company also is pushing vouchers to employees and their dependents to get vaccinated via a partnership with the Walgreens drugstore chain across the US And it’s offering on-site vaccinations at Apple offices in Silicon Valley and Austin, Texas.
While this campaign marks the biggest push yet to get staff vaccinated, Apple is still not requiring employees to do so — unlike companies like Alphabet Inc.’s Google and Facebook Inc. Internally, Apple has cited employees’ privacy as its reason. The company also has offices in both red and blue states, and mandating vaccines could be difficult in some regions for political reasons. An Apple spokeswoman didn’t respond to a request for comment.
Earlier this month, Apple ramped up its optional Covid-19 testing program, requesting employees get tested up to three times per week.
The company will require all corporate staff to return to the office, but it has delayed that plan several times. It initially aimed to have all staff back in June, and then later asked staff to all return by early September. It pushed that back to October and again until January. It has told employees it will give them a one-month warning on a return deadline.