Amazon.com Inc.’s splashy takeover of Whole Foods, complete with deep price cuts, did more than bring a surge of publicity to the chain: It boosted customer traffic by 25 percent.
That’s the finding of Foursquare Labs Inc., which compiled location information during the first two days after Amazon completed its acquisition of the grocer. The data, culled from shoppers’ mobile devices, was compared with the same period a week earlier.
Amazon acquired the upscale chain last month for $13.7 billion, a move that has brought turmoil to the supermarket industry and sent shares of grocery rivals tumbling. The same day it completed the acquisition, the e-commerce giant cut prices by as much as 43 percent on a range of items. Organic fuji apples were marked down to $1.99 a pound from $3.49 a pound, for instance. Organic avocados dropped to $1.99 each from $2.79.
The traffic data is an optimistic sign that Amazon can succeed in the brick-and-mortar world. In some areas, the jump in customers was dramatic. At stores in Chicago, 35 percent more shoppers visited Whole Foods stores, Foursquare found.
It’s not surprising that curious shoppers visited the stores immediately after the takeover,
particularly after a bevy of media coverage, according to Jennifer Bartashus, an analyst at Bloomberg Intelligence. What’s left to be seen is whether they will start consistently shopping more at Whole Foods stores.
“A lot of people went to see what they could see,” she said. “The question is if they think the prices are low enough to change their shopping behaviour—it takes a very long time to change a consumer’s perception of prices and value.”
So far, Amazon has had success selling the Whole Foods 365 Everyday Value brand through its website. It put about 2,000 private-label products on the site after the deal closed and sold out of almost all of them, according to One Click Retail.
The company said web sales
of Whole Foods branded items through Amazon totalled $500,000 in the first week.
But the e-commerce seller still faces plenty of challenges. Handling fresh food is a tricky and expensive proposition that has vexed Amazon for a decade. Even with Whole Foods, Amazon remains a small player in the grocery business. It controls less than 2 percent of an $800 billion market dominated by Wal-Mart Stores Inc., Kroger Co. and Albertsons Cos.
Whole Foods also had
struggled in the years leading up to the merger, hurt as its organic produce became less of a
novelty. Kroger and Wal-Mart have aggressively expanded
their organic offerings, often at lower prices.
That’s fuelled the perception that Whole Foods is overpriced. Amazon has a long way to go as it tries to make the chain’s items more competitive with traditional rivals. In a pricing study conducted at a Whole Foods store in New Jersey last month, analyst Charles Grom of Gordon Haskett Research Advisors found that a basket of about 115 items was down just 1.9 percent following the takeover. A separate review at a New York City Whole Foods by Telsey Advisory Group determined Whole Foods prices remained higher than those at Wal-Mart and Kroger despite Amazon’s cuts.
If Amazon was willing to break even at Whole Foods—taking margins on the chain’s high-end products to zero—it could reduce prices across the board by as much as 15 percent, according to an estimate by Mikey Vu, a grocery expert at Bain & Co.
And while the initial price cuts generated media buzz, Amazon will have to find ways to keep customers coming back to Whole Foods, Bartashus said.
“It can take multiple trips to truly appreciate that there’s a been a change,” she said. “People went in and bought cheaper bananas, but will they really appreciate the broader efforts? That’s the question.”
Amazon’s price cuts brought 25% jump in customers
Amazon.com Inc.’s splashy takeover of Whole Foods, complete with deep price cuts, brought a surge of publicity to the chain. But it hasn’t been clear how many customers actually came out to the stores.
Now we have a better sense of that, based on data from Foursquare Labs Inc.
The grocer saw a traffic bump of 25 percent nationally in the first two days after the Amazon takeover, compared with the same period a week earlier, according to data from the technology company.
At stores in Chicago, the customer surge was even higher: 35 percent.